Kia Plaza del Valle

I had refrained from making a detailed chronicle of my experience with this Distributor until I had, at least, 4 visits, so that my evaluation would be as less emotional or frustrating as possible: It is a huge shame and sadness that an internationally renowned automotive brand, which seeks a greater positioning in the Mexican market, and in particular: the Oaxacan market, did not achieve better customer service at its Oaxaca Valley distributor: Customer service, in general, at the counter level in the reception area of ​​the light vehicle workshop is deeply deficient: what practical use can the customer-user directly obtain from the reception counter having four (4) service windows, If the staff only carries out bureaucratic work - administrative and accounting procedures - without listening attentively to the end user about the operational problems of their vehicle? Without personalized real-time tracking of your car to know its status, despite having several WhatsApp service numbers; final delivery without interior, body and/or engine detailing washing, despite the advertising that openly promotes it in your hall; without delivery of the vehicle with the detailed presentation of the work carried out on the unit, due to the rush of the staff to leave work, to close the workshop to the public; misplaced placement of service tools-accessories; no base level padding; Without stock of spare parts for general models of the brand, they may take 4 to 5 days to be available, after payment of the material; no staff on duty for the final delivery of cars on weekend hours; absence of express service, which is a quality of any brand in the rest of the country. A general distributor that does not have a charging terminal for an American Express card has to seriously reconsider whether it could serve the premium segment of its brand; The absence of a cashier on duty for the weekend - from Saturdays at 2:00 p.m. onwards - excludes herself from the clientele that can only show up for the distributor's general services on those rest days. What is the final sense of assisting with a brand distributor -without considering the use of "original" parts-, if the final result is proportional to a mid-level multi-brand automotive workshop? Grupo Bonn is getting "badly accustomed" to the absence of healthy competition, which helps users of the brands they distribute, to better service, which can be easily located in brand workshops outside the city of Oaxaca. It also helps us a lot to decide to stay with the brands distributed by Grupo Bonn, or opt for its BMW neighbors.

I share my feelings with the people who have felt disappointed in their after-sales, but unlike them, I am suffering since the purchase and sale of my vehicle in their pre-owned area, where it took 14 days to make a first payment (because according to them it was the day of the dead), days in which they did not even provide me with a number to speak directly with him or the person in charge of the area. Now I have been waiting for another 10 days to be able to deliver the new car for which I have already covered the down payment, safe and polarized because yes... WITHOUT PAYMENT THERE IS NO PROGRESS, the obstacles are merely an unnecessary bureaucracy where each thing takes days and although in the end Everything was finished 3 days ago, I'm still waiting. It is disappointing that they believe this is normal and part of the process.

Very good attention friendly treatment

It's a good place, good treatment. Only if I think they could improve in relation to service appointments since I have gone and my appointment is not registered. In general the agency is good.

I loved it, the promoters are very attentive, very friendly, they explain in detail everything about the car or truck that you choose.